Shipping & Returns
Shipping & Returns Information
When will I get my order?
Our goal is to ship every order within five business days. In most cases, we achieve this goal. However, we periodically experience dramatic and unpredictable surges in demand for our products. When this occurs, we do everything in our power to respond, but order delays are sometimes unavoidable.
Delivery & Handling Charges
Orders shipped outside of North America or Hawaii calculated with a personal quote.
Assuming standard shipping, most orders (to the lower 48) are shipped according the following chart.
| Item | D & H Charges | |
| $0.01 to $2.00 | $2.25 | |
| $2.01 to $10.00 | $5.00 | |
| $10.01 to $60.00 | $7.00 | |
|
$60.01 to 100.00 |
$10.00 |
International Orders
We welcome TUNA fans from any location. If you would like to place an order to be shipped to a destination outside of the United States, please contact us via e-mail at carla@greatertuna.com or via telephone at 512-328-8862. We will be in touch with you to make arrangements regarding the best shipping method and related shipping charges. Any duties or custom charges are the responsibility of the customer.
Back Orders
These frustrate us as much as they do you, but this situation is sometimes unavoidable. When we have a back order, we'll let you know. If we don't supply the back ordered merchandise to you soon enough, just request a prompt refund and/or cancellation.
Holiday Orders:
During the holiday season we do our best to ship orders every day. We know that you are anxious for your gifts to be received in time for the holiday! If you have any questions regarding the shipping of your order, please contact us at 1-800-BUY-TUNA or at carla@greatertuna.com.
Money Back Guarantee
If any product is not satisfactory, please let us know. You can return it for a full refund or replacement. Although a rare occurrence, occasionally a DVD might be defective. If you find this to be the case, please notify us and we will send you a replacement right away. We want you to be pleased with your purchase!
Disclaimer
Occasionally, our Web site may contain incorrect or out of date information. Although we work hard to minimize this, we still reserve the right to make corrections.